MetroAlert

The NEW Customer Service Center Portal Coming Monday, July 24
The NEW Customer Service Center Portal will go live on Monday, July 24, 2018. We are offering a 30-minute live webinar to show you around the portal. This webinar will be recorded and we will make the recording link available to share with others at your agency.

What features will the NEW Salesforce customer portal have?

• Create a support ticket or review status of current and past tickets
• Run reports of all tickets opened or closed
• Access to Knowledgebase, webinars, articles, technical documentation with extensive search capabilities
• Add additional portal users within your agency and edit existing contacts.

Zuercher will roll out the Salesforce Customer Service Center on Tuesday, July 24, 2018. At that time our customers who are identified as Primary Contacts for each agency will receive an email with login instructions as well as instructions for adding additional users from your agency. We will be recording this presentation and sending everyone a link to the recording. 

WEBINAR: New Salesforce Customer Service Portal Training For MetroAlert Software
DATE: Tuesday, July 17, 2018
TIME: 11:00 am Eastern 
JOIN LINK:  Join information will be sent via email on Monday, July 16.

Check out these recorded industry webinar topics that are offered in a recorded format.

• NG9-1-1 What's in it for you? Learn more about how migrating to NG9-1-1 benefits telecommunicators and their ability to support first responders and public safety.

• Zuercher CAD+911: Better Together

• Field Ops: Your phone as a tool for public safety

• Building Safer and More Engaged Communities 

• 9-1-1...I'm Fine: Managing Stress in Public Safety

• Connecting with Your Community through a Comprehensive Social Media Communications Strategy

• Delivering Analytics Into the Public Safety Workflow

• Delivering Analytics Directly to the Field User with NearMe

2018 Tradeshows/Conferences

Stop by and visit us at the following 2018 tradeshows and conferences:​​​​​​​

• NC APCO-NENA Chapter Meeting (July 20)
• NC Sheriffs Annual Conference (July 21-25)
• TACP Annual Summer Conference (July 25-28)
• AL Sheriffs Summer Conference (July 29-31)
• KY Chiefs of Police Conference (July 29 - August 2)
• LA Sheriffs Summer Conference (July 29 - August 2)
• GA Sheriffs Summer Conference (July 30 - August 1)
• IL Sheriff's Summer Conference (August 5-7)
• APCO 2018 (August 5-8)
• WI Chiefs Summer Conference (August 5-8)
• OK Sheriffs Association Conference (August 6-10)
• TN Sheriffs Summer Conference (August 12-17)
• Mid-State Organized Crime Conference (August 21-22)
• WY Peace Officer Conference (August 27-30)
• SC Chiefs Winter Conference (September 6-9)
• MO APCO Conference (September 10-12)
• TX Jail Management Issues Conference (September 10-12)
• SC JAA Conference (September 14-20)
• TN NENA 911 (September 16-19)
• AR Chiefs of Police Conference (September 24-27)
• MN BCA Criminal Justice Conference (September 25-27)
• WV Chiefs of Police Conference (September 29)
• NE NSA-POAN Conference (September 30 - October 3)
• OK Public Safety Conference (October 1-2)
• IACP 2018 (October 6-9)
• WI Jail Administration Fall Conference (October 10)
• AL NENA Conference (October 14-17)
• Atlantic APCO (October 15-17)
• VA APCO-NENA Interoperability Conference (October 23-26)
• NE APCO-NENA Conference (October 29-30)
• CALNENA Fall Conference (November 2)
• IPSTA 911 Conference (November 4-7)
• TN LE Training Officers Association Conference (November 12-16)
• SD Sheriffs Conference (November 13-15)
• KY Sheriffs Conference (December 5-6)

More Information