Why Choose ledsSuite?
With so many public safety software products on the market, you might find yourself wondering if there are any substantial differences among them. Here’s what makes the ledsSuite solution by Zuercher Technologies a standout:
True Integration
ledsSuite is a completely unified system from both technical and user perspectives because it was built from the ground up as a single application with a single database from a single vendor. Most public safety software companies describe their products as integrated, which often means that originally disparate modules such as CAD, Records, and Jail were later interfaced together to pass data between modules. Designed and built as a single application, the ledsSuite system encompasses Computer-Aided Dispatch, Mapping, Records Management, Mobile CAD & RMS, Jail Management, Civil Process Tracking, Financial Records Management, Agency Administration, Custom Reporting, and more in a manner so truly unified that the term “integrated” hardly applies.
Innovation to Solve Real-World Problems
Zuercher Technologies’ mission is to improve the quality of software available to public safety professionals. We know that in order to fulfill this mission, we must continually expand the ledsSuite system to offer features that are not already available in other systems. To this end, Zuercher Technologies reinvests a very significant portion of its annual revenue in research and development. We tune a careful ear to our clients as they explain the daily challenges they encounter in their jobs. We then build feature enhancements that provide innovative, technically sound solutions to those real-world problems, giving public safety professionals the tools to perform their jobs more effectively.
A Versatile, Scalable System
ledsSuite is a flexible system. It is packed with configuration options so that you can set up your software to match your agency, not the other way around. These configuration options make the ledsSuite system versatile enough to match the needs of agencies with a variety of workflows, or to match a single agency’s changing needs over time. And because many features can be turned on or off, ledsSuite scales well to accommodate the unique needs of both small and large agencies.
Extended Life Cycle Means Greater ROI
As your needs change, our client services staff will help you reconfigure settings or turn on additional features. Furthermore, frequent feature enhancements mean that ledsSuite keeps pace with the changing face of the public safety field, so ten years from now you will not be using a stale, outdated system. The versatility of ledsSuite and the frequent addition of innovative feature enhancements allow your ledsSuite system to evolve with your agency over time, greatly extending the life cycle of your system and increasing your return on investment. When needed, you can also purchase additional modules to build on your existing ledsSuite system.
Easy to Learn and Use
While ledsSuite is rich in functionality, its user interface is clean and crisp, uncluttered by excess fields or tabs. This makes the system easy to learn and enables users to efficiently enter data and view key information at a glance. ledsSuite is designed to guide users through data entry processes, to organize information logically, and to allow for intuitive navigation through the system. Powerful searching capabilities provide quick access to needed records, and frequent use of hyperlinks helps users easily navigate to other related data. As one ledsSuite customer stated, "Our information sharing is ten times better than it ever was because of the ease of finding the information. Everything you need is right there. It’s just one click away.”
Easy Maintenance Reduces Cost of Ownership
Because ledsSuite is easy to install and maintain, it’s a solution that dramatically reduces the cost of ownership of a public safety software system. Due to its modern architecture, ledsSuite requires fewer servers than comparable systems, and these servers are provided and completely maintained by Zuercher Technologies. Our technical services staff remotely manages servers from our operations center to monitor performance and perform backups. Additionally, ledsSuite uses an advanced auto-updating process. This makes client updates completely automatic, requiring no intervention by IT staff. All in all, ledsSuite requires a great deal less time and effort on the part of agency IT staff than most comparable systems, freeing them up to focus on other agency initiatives.
Passionate About Customer Support
Zuercher Technologies is passionate about backing up our software with dependable, dedicated customer support. ledsSuite customers frequently comment on the speed with which we resolve their concerns, our responsiveness to their feedback, our helpfulness in assisting them in taking advantage of new features, and our overall dedication to ensuring that each agency gets the most out of its ledsSuite system. "Zuercher Technologies has always been very receptive and quick to respond to feedback from users,” said one customer. Another customer wrote, "Zuercher Technologies’ willingness to listen to our suggestions to build their system to fit our needs has been exemplary. I am very impressed with the commitment that they show to their customers.”
Focus on Technology
Both of Zuercher Technologies’ founders and all technical staff come from strong technical backgrounds regarding both education and prior software development experience. They have applied this technical expertise to the field of public safety, while public safety veterans on staff provide insight to ensure that the solutions we build are not only technically advanced, but also fulfill the needs of our customers. This means that ledsSuite was architected on sound, educated choices among the best available technologies in terms of security, reliability, and performance, and continues to be driven by leaders who are well-informed of best software practices and who stay current on advancements in the field of software development.
Flexible Purchasing and Financing Options
Zuercher Technologies offers flexible payment options to help any agency fit a ledsSuite system into its budget. Many agencies prefer to make an upfront purchase with an annual maintenance contract that covers customer support and software updates. Other options include leasing and subscription plans, and we work with every agency interested in a ledsSuite solution to find a workable financing option. Additionally, the system’s architecture allows you to purchase only the modules you need now, with the option to purchase additional modules at a later time.
Vendor Stability
Zuercher Technologies is a stable, privately held company founded in 2003. As ledsSuite has expanded into the comprehensive system it is today, Zuercher Technologies has shown growth and increasing revenue each successive year. The company has been under the same leadership and management since its inception, and it has never been bought, sold, or undergone a merger. Public safety software is our mission and our passion. It’s what Zuercher Technologies was founded for. We have built ledsSuite from the ground up, and we’re excited to continue developing it to meet the ever-changing needs of public safety professionals.