Pre-Implementation Services

Before you begin using ledsSuite, we offer an array of professional services to help prepare your entire agency for implementation. We tailor the services to specifically meet your agency’s unique needs.

Project Management

Beginning at project inception, a dedicated Zuercher Technologies project manager works closely with your agency as a single point of contact throughout the implementation of your ledsSuite system. Your project manager develops an implementation schedule and acts as a liaison between your agency and Zuercher Technologies’ technical staff to ensure that all milestones proceed according to schedule. They conduct weekly status meetings to provide your agency with progress reports and to communicate information to all involved parties.

Your project manager visits all areas of your site and meets with key agency personnel to attain a comprehensive understanding of your agency’s operational needs and business rules. They observe daily operations firsthand and identify how your ledsSuite system would best be configured to match and enhance your workflow. Using this knowledge, they train your system administrators on configuration options and code table setup, ensuring that your ledsSuite system is optimally configured to meet your agency’s needs.

Implementation

After your project manager has made thorough observations and recommendations, Zuercher Technologies’ highly skilled technical staff configures your ledsSuite servers, prepares hardware for installation, and converts data from your legacy systems. They also develop and deploy all needed state and third-party interfaces using a standardized methodology based on ledsSuite’s universal interface engine.

While the technical staff is preparing your ledsSuite system, your project manager acts as the primary point of communication between your agency and the technical staff. This ensures that any questions that arise are quickly answered and helps coordinate the system acceptance process.

Training

Zuercher Technologies offers your agency a choice of formats for end-user training including complete end-user training and a train-the-trainer option. Our trainers adjust these standard formats to accommodate any special training needs or preferences your agency may have.

System Admin Training

Training begins with system administrator training conducted by your project manager. They use their familiarity with your agency’s operational needs to teach and guide system administrators in configuring your ledsSuite system, setting up and maintaining code tables, managing users and user rights, and other options.

Complete End-User Training

Complete end-user training is our most commonly chosen training format. Your project manager uses knowledge of your agency gained through their time on site and system administrator training to help your trainer plan end-user training that is highly tailored to your agency’s procedures and needs. This ensures that users are trained not just on what the ledsSuite system can do, but on how they actually use it to perform their daily tasks.

Trainers conduct specialized courses for each of your agency’s user groups that are focused on the features of the software relevant to their role, such as dispatchers and officers. The content that is covered in each course is specifically tailored for your agency to include all features and functionality that is used by that group. Courses range in length based on the scope of software functionality to be used. Zuercher Technologies provides all needed training materials including reference guides and scenario worksheets.

Each course is divided into a classroom-style segment and a hands-on segment. The classroom-style segment includes an introduction to the overall integrated system and a detailed demonstration of features and functions relevant to that group’s job duties. The hands-on segment allows each user the opportunity to practice using the ledsSuite system in realistic situations appropriate to their job duties. Class sizes are limited to two users per workstation and approximately twenty total users in order to allow each person the opportunity to ask questions and gain sufficient hands-on experience.

Train the Trainer

Should your agency instead choose a train-the-trainer format, your project manager conducts the above-described training sessions themselves, using their familiarity with your operational needs and procedures to provide in-depth, agency-specific training on the ledsSuite software to small, carefully selected groups of users. These courses are very similar in format to end-user training courses but go even further in-depth so that agency trainers are well prepared to conduct training and are able to assist others once the ledsSuite system is live.

Zuercher Technologies also offers further training after implementation for new staff or those needing refresher training.

Go Live Support

Your project manager is on site at your agency when your ledsSuite system goes live to ensure a smooth transition. Project managers provide knowledgeable answers to any questions that arise and refresh users on the skills gained during training courses. This go-live support helps staff to confidently perform their job duties using ledsSuite from day one.

Data Conversion

Many agencies have an existing store of data they would like to convert to their new ledsSuite software. We have handled conversions of hundreds of records to millions of records. What makes Zuercher Technologies data conversion process unique is that we handle all conversions before the ledsSuite system goes live. Our project manager reviews with you what data is important to convert and monitors the process to ensure timely completion. Our data engineers write automated procedures that convert the data using our proprietary data conversion tool. They then utilize a specific methodology to verify that all data is accurate. Because this is all done before the system goes live, any questions or challenges along the way can be addressed and solved. This prevents downtime after implementation and streamlines the entire process.  Click here to find out more about our Data Conversion Services.

Purchasing Assistance

Zuercher Technologies offers flexible payment options to help any agency fit a ledsSuite system into its budget. There are several different contract and subscription options. The system’s architecture also allows you to purchase only the modules you need now, with the option to purchase additional modules at a later time.

All customers are invited to take advantage of our Grant Assistance Program. Our staff can help identify grants you can use to fund your public safety software project and assist you in preparing and submitting your application materials. We also have a grant resource listing on our website or you can speak to a member of our office team for more information.

Continued Support

Once the ledsSuite software has been implemented at your agency, Zuercher Technologies continues to offer a full array of services. Please see our Post-Implementation Services and Support page for further details.